Privacy Policy

Depending on how you interact with IMEX FAST, we may collect information including:

• your name;
• business email address;
• telephone number;
• company name;
• job title or professional role;
• country or location;
• information contained in sourcing and procurement enquiries;
• product requirements and specifications;
• quantities, dimensions, materials and other technical requirements;
• delivery or destination information;
• files, drawings, specifications, RFQs and other documents you choose to provide;
• correspondence between you and IMEX FAST;
• quotation, order and transaction-related information; and
• other information you voluntarily provide to us.

We may also collect limited technical information generated when you use the Website, such as IP address, browser type, device information, referring pages and basic Website usage information, where such information is made available through our Website infrastructure or analytics tools.

We may collect personal information when you:

• submit a request through the Website;
• send us an RFQ or other sourcing request;
• contact us by email, telephone or another communication channel;
• provide specifications, drawings or other documentation;
• request or receive a quotation;
• enter into a business relationship with IMEX FAST;
• communicate with us as a supplier, manufacturer or other business partner; or
• otherwise voluntarily provide information to us.

Certain technical information may also be collected automatically when you access or use the Website.

We may use personal information to:

• respond to enquiries and sourcing requests;
• evaluate RFQs and product requirements;
• identify and communicate with potential suppliers and manufacturers;
• prepare quotations and commercial proposals;
• coordinate sourcing, procurement and orders;
• coordinate documentation, compliance, logistics and delivery requirements;
• communicate with clients, prospective clients, suppliers and business partners;
• manage our business relationships;
• process and maintain business records;
• protect against fraud, misuse or unlawful activity;
• maintain and improve the Website and our services;
• comply with legal, regulatory, accounting and tax obligations; and
• establish, exercise or defend legal claims where necessary.

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

• processing necessary to take steps at your request before entering into a contract or to perform a contract;
• our legitimate interests in operating and developing our business, responding to business enquiries, providing sourcing and procurement services, maintaining business relationships and protecting our business;
• compliance with legal obligations;
• your consent, where consent is required or specifically requested; and
• the establishment, exercise or defence of legal claims.

Where we rely on legitimate interests, we consider the nature of the information and the reasonable expectations and rights of the individuals concerned.

Information submitted as part of a sourcing or procurement request may need to be shared with relevant third parties in order to evaluate or fulfil the request.

This may include product specifications, technical requirements, drawings, quantities, destination information and other information necessary for suppliers or service providers to assess the project.

Please do not include personal information in RFQs, drawings or other documents unless it is reasonably necessary for the relevant business purpose.

We may share relevant information with third parties where reasonably necessary for our business activities or to provide requested services.

These parties may include:

• manufacturers and suppliers;
• inspection companies and testing laboratories;
• certification and compliance service providers;
• freight forwarders and logistics providers;
• customs brokers;
• payment and banking service providers;
• IT, cloud, email and Website service providers;
• professional advisers, including accountants and legal advisers; and
• public authorities where disclosure is required by law.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

We do not sell personal information.

IMEX FAST operates in the field of international sourcing and procurement. As a result, information may be processed or shared across national borders where this is necessary to evaluate or perform a sourcing, procurement, logistics or related business request.

For example, information contained in an RFQ may need to be provided to a potential manufacturer or supplier located in another country.

Where required by applicable data protection law, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.

We may use third-party technology and service providers to operate our Website, email, communications, document storage and other business systems.

These providers may process limited personal information on our behalf where necessary to provide their services.

We take reasonable steps to use reputable service providers and to protect information processed through our business systems.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• respond to enquiries;
• maintain business relationships;
• manage sourcing and procurement projects;
• maintain transaction and accounting records;
• comply with legal and regulatory obligations; and
• establish, exercise or defend legal claims.

Retention periods may therefore vary depending on the nature of the information, the business relationship and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or securely archive it as appropriate.

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through the Internet.

Depending on your location and the data protection laws applicable to you, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request portability of certain information where applicable; and
• lodge a complaint with a competent data protection authority.

These rights may be subject to limitations and exceptions under applicable law.

To exercise a privacy-related right, please contact us at contact@imexfast.com.

Where the General Data Protection Regulation (GDPR), UK GDPR or other applicable European data protection legislation applies to our processing, we process personal information in accordance with the applicable requirements of those laws.

Individuals located in the European Economic Area or United Kingdom may have additional rights under applicable data protection legislation.

You may also have the right to lodge a complaint with the data protection supervisory authority responsible for your place of residence, work or the location of the alleged infringement.

The Website may use cookies and similar technologies for its operation.

Some cookies may be strictly necessary for the Website to function properly. Where applicable, these cookies may be used without consent where permitted by law.

The Website may also use non-essential cookies or similar technologies, including analytics, performance or other measurement technologies, if such technologies are enabled on the Website.

Where consent is required by applicable law, including where applicable for visitors in the European Economic Area or United Kingdom, non-essential cookies and similar technologies must not be activated before the visitor has provided the required consent.

Where applicable, visitors must be provided with appropriate choices to accept or reject non-essential cookies and to manage or withdraw their preferences.

We will not describe specific analytics, advertising or tracking technologies in this Privacy Policy unless those technologies are actually implemented on the Website.

Information about the cookies and similar technologies actually used on the Website may be provided through the Website's cookie consent interface or other appropriate notice.

The Website may contain links to third-party websites or services.

IMEX FAST is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you use.

If you contact IMEX FAST regarding our services, we may use your business contact details to respond to your enquiry and communicate with you regarding the potential or existing business relationship.

Where permitted by applicable law, we may also contact existing or prospective business contacts regarding IMEX FAST services that we reasonably believe may be relevant to their professional activities.

Where required, you may request that we stop sending marketing communications at any time by contacting us at contact@imexfast.com or by using any unsubscribe mechanism provided in the relevant communication.

If you provide personal information relating to another individual, you should ensure that you are authorised to provide that information and that doing so complies with applicable law.

Please provide only information reasonably necessary for the relevant business purpose.

IMEX FAST provides business-to-business services and the Website is not intended for children.

We do not knowingly seek to collect personal information from children through the Website.

We may update this Privacy Policy from time to time to reflect changes in our Website, services, business practices or legal requirements.

The current version will be published on the Website together with the date of the latest update.

For questions about this Privacy Policy, our handling of personal information, or requests relating to your personal information, please contact: